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New Ticket Format - Attachments not attaching

You're right - actually right now they won't receive the attachment, by design. The bulleted list are the cases we are looking at as potential enhancements to the help desk;Ben.B (Spiceworks)...

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New Ticket Format - Attachments not attaching

Okay.

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New Ticket Format - Attachments not attaching

benhar, how do you weigh in on this one? Based on the way you phrased it I think you'd like to see at least bullet #4 added. What about the other bullets?

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New Ticket Format - Attachments not attaching

Ben.B (Spiceworks) wrote:End-user creates a new ticket via email, email includes an attachment. Outgoing notifications to admin(s) should have that attachment.End-user emails a new comment in on an...

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New Ticket Format - Attachments not attaching

I think the general rule of thumb would be if the recipient of the comment being composed has not seen the attachment then they should recieve it.i.e. If user is creating or commenting or admin is...

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New Ticket Format - Attachments not attaching

Thanks for all the great input Ben!benhar wrote:i.e.2. if admin is creating ticket for user it's likely the user is aware of the content of the attachment and shouldn't be sent. (I create tickets from...

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New Ticket Format - Attachments not attaching

Hello Spiceworks Dev,Any estimated timeframe on a fix for this? in the past, our admins have responded to all tickets via email and attachments have gone to end users as expected. We are now having to...

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New Ticket Format - Attachments not attaching

All, We'll look at making a decision on this for the next release in mid-summer (5.0).

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New Ticket Format - Attachments not attaching

Glad I found this topic.. I swear the search function (not only here but in all forums) refuses to show you accurate results until you post your question.. then it laughs in your face by showing you...

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New Ticket Format - Attachments not attaching

I did some testing on this attachment issue and found out that:1) if I respond to the ticket itself from within SW and attach a file, the user gets the notification through email WITH the attachment2)...

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New Ticket Format - Attachments not attaching

Hi So glad I found this topics as we are having issue where we are replying to users tickets and attaching a file to the Email and this is not getting to the user. Which certainly looks like one of...

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New Ticket Format - Attachments not attaching

Hi guy, I've i little problem, the big-boss want to see the attachment the attched to notification Emails sent to #cc's Admin there is some news about that or a solution that i didn't found? Help me...

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New Ticket Format - Attachments not attaching

Still nothing new on this?? What a shame :(

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New Ticket Format - Attachments not attaching

I was going to create a new Question, but since this thread exists I'll use it. I am experiencing what I think are the same symptoms - if I reply to the user by attaching a file to the ticket through...

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New Ticket Format - Attachments not attaching

We just upgraded yesterday to 5.0.62863. I did a whole bunch of tests today with sending email ticket updates and including various attachments. Here is what I found: When a NEW ticket is created via...

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New Ticket Format - Attachments not attaching

I just reviewed the bug history, and we thought this was fixed - sorry no one updated the thread! I'll try to reproduce using: cdenesha wrote: ....if I reply to the user by attaching a file to the...

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New Ticket Format - Attachments not attaching

This should be fixed in 5.1 - if you have the time the current beta already has the fix (beta II), and you could test it out check out beta III.5.1 β Thanks for bringing this back up to ensure its all...

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New Ticket Format - Attachments not attaching

Hey guys, attachments are getting some love in the next beta. Beta II does not have the fix in it, but the next one will. So hold off on testing until Beta III please. Thanks, sorry for the confusion....

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New Ticket Format - Attachments not attaching

Finally the day has come.. LOL Music to my ears

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New Ticket Format - Attachments not attaching

Just wanted to give a quick update: 5.1 Beta III should now have a fix in place for this issue. If you're willing, we'd like to know if the beta fixes the problem! Note: make sure you read the test...

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